PRIVACY POLICY
Last updated: September 2026
Cabo Journey respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared and the choices available to you regarding your personal data.
1. Who is responsible for your personal information?
For purposes of this Privacy Policy, Cabo Journey – Private Luxury Transportation Los Cabos is responsible for the collection, use and protection of personal information provided through our website, reservation forms, email, telephone, WhatsApp, social media or other communication channels used to request or coordinate our services.
For privacy-related inquiries:
Cabo Journey
San José del Cabo, Baja California Sur, Mexico
Email: info@cabojourney.com
2. Information we may collect
Depending on the service requested, we may collect:
- Full name
- Email address
- Telephone or mobile number
- WhatsApp contact information
- Hotel, villa or accommodation information
- Pickup and drop-off locations
- Travel dates and times
- Airline and flight information
- Airport or private aviation terminal information
- Number of passengers
- Luggage information
- Transportation itinerary
- Special transportation requests
- Child seat requirements
- Wedding, group or event transportation details
- Information provided by planners, agencies, hotels or authorized third parties
- Billing and invoicing information
- Communications relating to reservations or services
We request only information reasonably necessary to coordinate and provide the services requested.
3. How we use your information
Personal information may be used to:
- Prepare quotations
- Process and confirm reservations
- Coordinate airport, hotel, villa, event and private transportation
- Track flights when necessary
- Communicate service details and updates
- Assign chauffeurs and vehicles
- Provide Meet & Greet services
- Manage itinerary changes
- Process payments and deposits
- Issue confirmations, receipts and invoices
- Provide customer support
- Respond to questions or service issues
- Coordinate services with authorized transportation partners
- Maintain operational and accounting records
- Comply with applicable legal obligations
4. Marketing and follow-up communications
With your consent or where appropriate within an existing customer relationship, Cabo Journey may use contact information to:
- Follow up after a service
- Request feedback or reviews
- Inform customers about future services
- Send occasional promotional communications
You may request at any time that we stop sending promotional communications.
Declining marketing communications will not affect your ability to use Cabo Journey transportation services.
5. Information received from third parties
Transportation may occasionally be booked on behalf of a passenger by wedding planners, travel advisors, destination management companies, hotels, companies, family members or other authorized representatives.
We use information received from such parties only as reasonably necessary to provide and coordinate the requested service.
6. Chauffeurs and transportation partners
Certain information may be shared with chauffeurs, affiliated transportation providers or operational partners when necessary to perform the service.
This may include passenger name, pickup location, destination, service date and time, flight information, passenger count, contact information and special service instructions.
Only information reasonably necessary to perform the service should be shared.
7. Payment information
Cabo Journey may use third-party payment providers, including services such as PayPal, to securely process payments.
Payment information entered through an external payment provider is processed according to that provider’s own privacy policies and security practices.
Cabo Journey does not intend to store complete credit or debit card information on its own website or internal systems when payments are processed through a third-party platform.
8. Website forms and communications
Information submitted through our website, email, telephone, WhatsApp or other electronic channels may be retained to respond to requests, prepare quotations, manage reservations, coordinate transportation, maintain service history and provide customer support.
9. Cookies and website technologies
Our website may use cookies and similar technologies to improve functionality and understand website usage.
Depending on the technologies active on the website, technical information may include browser type, device type, operating system, approximate geographic region, pages visited, date and time of visits and referral source.
Third-party analytics or advertising services may also use cookies according to their own privacy policies.
Users may control cookies through their browser settings.
10. Data security
Cabo Journey takes reasonable administrative, operational and technical measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Data retention
Personal information may be retained for as long as reasonably necessary to provide transportation services, maintain reservation and accounting records, address service inquiries or disputes and comply with applicable legal obligations.
Information that is no longer reasonably necessary may be deleted, anonymized or archived as appropriate.
12. Privacy rights
Subject to applicable Mexican law, individuals may have rights of:
Access – obtaining information about personal data held by Cabo Journey.
Rectification – requesting correction of inaccurate or incomplete information.
Cancellation – requesting deletion when legally appropriate.
Opposition – objecting to certain uses of personal information.
These are commonly known in Mexico as ARCO Rights.
13. Exercising privacy rights
Privacy-related requests may be submitted to:
Requests should include sufficient information to identify the individual and understand the action requested.
Cabo Journey may request reasonable verification of identity before providing, modifying or deleting personal information.
14. International customers
Cabo Journey provides services to travelers from multiple countries.
Information necessary to arrange and perform transportation may therefore be transmitted to and processed in Mexico.
Where necessary to provide a requested service, relevant information may also be shared with authorized transportation providers.
15. Children’s information
Cabo Journey does not knowingly collect personal information directly from children for marketing purposes.
Information regarding minors may be provided by a parent, guardian or authorized traveler when necessary to provide transportation services, including child-seat requirements.
16. Third-party websites
Our website may contain links to third-party websites or services.
Cabo Journey is not responsible for the privacy practices or content of external websites.
17. Changes to this Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in services, technology, operations, legal requirements or privacy practices.
The latest version will be published on our website.
18. Contact
Cabo Journey – Private Luxury Transportation Los Cabos
San José del Cabo, Baja California Sur, Mexico
Email: info@cabojourney.com
Website: www.cabojourney.com